How to buy?

CONDITIONS OF PURCHASE AND SALE

The service is provided by Sokisahtel OÜ, Reg No. 11894845, VAT No. EE101348962. 

Sokisahtel is the entity responsible for processing personal data. Sokisahtel OÜ forwards personal data required for making payments to the authorised processor Maskekeskus AS.

Payments are accepted in euros. You can pay by bank links offered by Maksekeskus AS, PayPal, or bank transfer.

 

If you have not received your parcel, please contact us via email at info@sokisahtel.net or by phone +372 5551 0994 Mon-Fri 9am–5pm

Sokisahtel OÜ headquarters are located at Pärnu mnt 146, Tallinn. We are open Mon–Fri 9am–5pm. Parking is free in front of Pärnu mnt 146.

 

Buying from our e-store is simple and convenient:

1. Begin by selecting the products and adding them to the shopping basket.

2. Place an order. Make sure to add your contact details.

3. Pay for the purchase via your internet bank according to the invoice you received.

The service is provided by Sokisahtel OÜ, Reg No. 11894845, VAT No. EE101348962. You can pay by bank link, credit card, PayPal, or bank transfer.

Payments are accepted in euros.

 


Compiling the shopping basket

Begin by selecting the products you like and need, and add them to the shopping basket. Adding products to the shopping basket does not oblige you to purchase them. Feel free to change the content of your shopping basket. To view the items you have added to your shopping basket, click on ‘View the shopping basket.’

Placing an order

Please insert your contact details into the appropriate fields on the order form. You can pay for the purchase right after finalising the order in the internet bank. The goods will be shipped after the payment has been received. In general, we will keep the goods booked for 24 hours. If you want to book the goods for a longer period of time (up to 5 days), please let us know via the customer service email info@sokisahtel.net. 

Choose your preferred payment link or payment using an invoice. Payments are accepted in euros.

 

Transport and delivery

Delivery to a Sokisahtel store – always free

You will receive a phone call when your parcel has arrived at your chosen store.

 

DPD parcel locker or parcel shop €2.49

You will receive your parcel within approximately 3 working days from receiving an order confirmation email. There are more than 120 DPD parcel lockers across Estonia, all open 24/7. You will be notified by a text message and/or an email when your parcel arrives.

Orders that exceed €30 are delivered for free.

 

Omniva parcel locker €3.99

You will receive your parcel within approximately 3 working days from receiving an order confirmation email. There are 181 Omniva parcel lockers across Estonia, all open 24/7. You will be notified by a text message and/or an email when your parcel arrives.

Orders that exceed €30 are delivered for free.

 

Itella SmartPOST €2.65

You will receive your parcel within approximately 3 working days from receiving an order confirmation email. To find out he location and opening times of the lockers closest to you, please see our parcel lockers location map.

Orders that exceed €30 are delivered for free.

 

Courier service €4.99

Your parcel will be delivered to the address indicated in your order within approximately 3 working days from receiving an order confirmation email. In case of courier delivery, the client will receive a phone call to agree a delivery time.

Orders that exceed €100 are delivered for free.

 

Omniva €6.90

Parcel is delivered to a post office. Orders that exceed €100 are delivered for free.

 

Orders are always dispatched after payment is received.

Shipping time is generally up to 3–4 working days within Estonia, 3–7 days within the European Union, and up to 2 weeks outside of the European Union. Occasionally, the shipping time for some products may be up to 2 weeks — in that case, we will definitely inform you about it via email.  

If you have not received your parcel, please contact us via email at epood@sokisahtel.net or by phone +372 5551 0994 Mon–Fri 9am–5pm


Rules of using discount vouchers

If you have a discount code, you can enter it in the box provided when placing the order.   Please note you can only use one voucher at a time. Vouchers are issued by the Sokisahtel e-store as part of different campaigns to customers who have subscribed to the newsletter. If you have any questions about using a voucher, please contact us at epood@sokisahtel.net.

 

Shipping time

Shipping time is 4 working days for products that are in stock. Occasionally, the shipping time for some products may be up to 1 week — in that case, we will definitely inform you about it via email.  

 

Right of Withdrawal


If you were not happy with the goods purchased and you wish to return them, please inform us about it via our customer service email info@sokisahtel.net. All goods can be returned within 14 days from receiving them. The product must be unused and in the original package with tags. You can return it either by post or bring it to our warehouse store at Pärnu mnt 146, Tallinn. Original delivery cost is compensated but return postage cost is not subject to compensation. You will receive your refund within 4 working days. All our goods are carefully inspected prior to shipping. Should you still find a faulty product, please inform our customer service about it via epood@sokisahtel.net.

 

Complaints Procedure

Sokisahtel OÜ shall be held liable for non-compliance of the product sold to the consumer with the terms and conditions of the contract or for defects which occur within two years of the handover of the product to the consumer.

 

The consumer has the right to submit complaints with Sokisahtel OÜ with regard to a non-conforming product no later than within two months from detecting a defect of the product by submitting the invoice that verifies the purchase of the product.

The consumer must stop using the defective product.

 

Sokisahtel e-store and the consumer shall mutually agree on the repair or replacement of the product. Sokisahtel e-store shall be responsible for the costs of repair.

 

Sokisahtel e-store shall not be held liable for defects arising from the consumer’s incorrect usage or improper storage of the product.

 

If any non-compliance or defect occurs, the consumer has to submit a complaint to epood@sokisahtel.net, proving the consumer’s name and phone number, phone number, order number and an exact description of the product’s noncompliance or defect.

 

Any complaint regarding a product’s non-compliance or defect must be submitted within two months from discovering the non-compliance or defect.

 

All complaints are reviewed and the Sokisahtel will contact the consumer as soon as possible but no later than 14 days after the receipt of the complaint.

 

The consumer is entitled to demand a discount of the purchase price, or withdraw from the sales contract and demand a refund if the e-store cannot repair or replace the product, or the repair or replacement proves unsuccessful, the defect is not addressed within reasonable time, or unreasonable inconveniences are caused to the consumer.

If Sokisahtel e-store has refused to address customer’s complaint or customer is not satisfied with the proposed solution and finds that their rights or interests have been compromised, consumer is entitled to file a complaint with the Consumer Dispute Committe of the Consumer Protection and Technical Regulatory Authority, or address the court. The consumer may file a complaint personally or via a representative. Estonian Consumer Protection and Technical Regulatory Authority’s contact details can be found on the Estonian Consumer Protection and Technical Regulatory Authority’s web site. If an issue arises within the European Union, the consumer may also address the European Consumer Centre.

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